Business and management Essay

Introductions (Task1) In this task I will talk about the interpersonal and communicational skills, in the task I will demonstrate a role play to identify my interpersonal and communicational skills. After I demonstrate the role play my colleagues will give feedback where I need to improved it, than i will mention how can i improve my interpersonal and communicational skills. Lastly i will mention how key management functions may be met more effectively through the use of key interpersonal and communicational skills. Findings P4) What interpersonal and communication skills can you bring and why? Interpersonal skills are the skills connected with dealing with the people and working with other efficiency to make the business success. Interpersonal skills are used often into business contexts to refer to the measure of a person’s ability to operate within business organisation. Interpersonal skills including:   Working with other harmoniously Evaluating and excepting responsibilities   Understanding measured to respond conflicts   Working in team effectively Working with other harmoniously means we need to make sure the teams are get on with there responsibly and to check them whether if they are working together with out no arguing, it is better individuals to work together to achieve the success of the business. Evaluating and excepting responsibilities means as a manager we have set a target for the employees and they can be used for the individual or teams, the manager has to chase the employees whether if they getting on the responsibilities that is been given individually or as teams, after that the manager has to evaluate the have achieved the target that is been sat if its acceptable or not. Understandings measured the respond of conflicts first full its generally understood that communicating respect other people or professionals within the work place will enable to reduce the conflicts. And increase participations or assistance in obtaining information or completing tasks. Working in team effectively this is one of the important of the interpersonal skills, as a manger we have to check employees are work together as team cooperatively. The business to achieve a success it require employees working together effectively, effective teams are an intermediary goal toward getting goods, sustainable result, and at the end of the if the business become success the employees a accomplish they goals and will share the credit with the business. Communication skills are also skills connected the dealing with the people in the process by which the information exchange. Communications skills used often into business contexts, there are skills related to communication skills, these are: Formal and informal Tone of voice Body language Visual communication Formal or informal style of communication can also be used in written, some pieces of written such as letter or journal tend to be a formal whereas email and popular magazine article tends to be informal. The important thing with communication is to use the right form for the right purpose. Managers needs to think carefully about how to communication the employees appropriately. Tone of voice: Their impress are based on tone and the quality of voice. Verbal communication extends beyond words, audible sound, transfer meaning, in additional tone or attitude communication some times. Body language: Open body stance and positioning invite communication and interaction, whereas the close body stance a positioning impedes communication, using an open body language posture improves the communication with the employees, both managers and employees to learn to read each other body language. Visual communication: People communicate with the ayes as well as the ears. Communication occur cues of body language and facial expression, aye contact is the communication connector, making ayes contact helps confirm attention and interest between the manager and the employees. M2) Based on my experience of the role play, Explain how you could improve your own interpersonal and communicational skills. My role play I am a manager in new retail which owns a business man called Mr Tosh. And I feel that I have a problem to solve when i saw the feelings of the staff are unmotivated and feel that their job is not secure. In the class i discuss with my staff, i sat a SMART to ensure the business get back on track, we agree, me and my staff. One of the our agreement was if you achieve the target that in October if the sales go up 20% i will pay 10% bonus, and if you continue performing well and achieving the goal that we have agreed you job will be secure. Other points that we agreed was. To give continuation training Give bonus (reward the staff if they met the target) Cut the reward (if they done bad, down the sales performance) My interpersonal and communication skills Through the role play in the class, i got a feed back of my interpersonal and communication skills, after i get the recommendation. They suggested me that i need to improve some areas below. In verbal skills- i am not good at controlling my tone of voice in discussion, because i feel when i speak to my staff my English is not good enough. That makes me can not use the vary tone, pace, and loudness to stand out the points when i speaking. Non verbal skills_ my body language, i haven’t performed an aye contact and i haven’t smile in the conversation with my employees; because I my self I haven’t got enough confidence and that make me deal tense in the conversation. Improvement In the tone of voice; if I have varied of tone pace and loudness that can stand out the main points of my speech; that makes my audiences easier to grasp and got interest to listen my speech, in my problem, my English is not good enough to make my speech tense, i should be calm and concentrate first, a think what i have to say before i speak, make more preparation before i speak, and try excise with my tone, pace and loudness at home. My SMART objectives are: Spend 30 minute at each time for preparation before the role play and read newspapers with tone, pace and loudness in another 20 minute every two weeks. If it improvement my speaking skills after practice, that may let me speak more clear smooth and with vary tone, this also improve my English. The non verbal skills_ i haven’t look at staff with smile when i was performing my role play, because i was feeling that i am tense. I looked down when i was talking which may see the staff that i am weak, and not smiling the also may see that i am angry, anxious and not honesty. I should be calm, concentrate and make more preparation, so I set my self a SMART target to let me achieve: Spend 10 min more in preparation for the role play, and do more preparation as I said above, if I make more preparation, i can stay be more relax, calm and confidence than before, so that i can make an aye contact with a smile to the others. Start from now I will practice speak to the people with aye contact and smile when I talk, and i believe it will become a habit, then i can do that without thinking every time when I am suppose to speak. D2) Evaluate ways in which key management functions may be met more effectively through the use of key interpersonal and communicational skills. There are some key management functions, such as management resource, employees’ motivation, performance monitoring, reward and leadership. Those skills i have mentioned above can be met through the use of interpersonal and communication skills, that are the skills managers must be known, the reason is because having identified the roles of management its important to look at the employees’ capable of fulfilling the role and meet the challenges. There are examples below: Employees’ motivation: when we set a plan or target for the employees, we need to motivate then to cooperate and achieve it; employees usually work efficiency when they feel that they have been consulted about their target that they need to achieve. If the employees perform well and achieve the target, we need to reward them with appreciation and persuade them to set a new target. For example in the role play, i have sat a target and encouraged and motivated my staff to achieve it, after i have informed them and discuss what needs to be done, they really feel that they have achieved the target. Those are the interpersonal and communication skills the managers needs to persuade the employees to achieve it. Management resources: the management resource i have chosen to give and example in Human Resource. Sometimes managers may curry out decision the staff might not agree with, in that case manager needs to use interpersonal skills to persuade the employees to agree with him, at the end if the staff can not accepted, that might create conflict and they may curry out industrial action. Managers also need to resolve any conflict that comes up. Skills of management of conflict needed at all levels and all type of organisations. Performance monitoring and reward management needs to have good interview skills, for example an appraisal purpose, this has one technique to encourage them in the interview and make them relax and co-operate with the other staff. This is needs a body language such as tone of voice posture eye contact to suit the interview, if the employees feel relax, it easier to persuade them to achieve the target. The aim of appraisal is to set objective to the employees, usually at the start of the interview, they will look at if the staff achieve the objective set before the next interview, if they achieve the target, them you will pursued them to set another target again and again, at the end of the every quarter the manager have pay bonus to the staff to motivate. If they are not achieve the target the manager needs to persuade the staff to improve the performance or even discipline them they have continue achieve bad performances Introduction (Task2) In this task I will be giving two scenarios of how management activity can raise performance. Mr Tosh believes a good management lies in the planning and monitoring of system in place. For me to pass the second part of the show I will be given and open book time constraint covering the following. To explain how the aims and objectives may be achieved through planning and monitoring. Finding All businesses need to plan and monitored regardless of how small or large they are. For example, possibility plans need to be prepared in the eventuality of a setback which has a direct impact upon the way which the business goes about behaviour its business activities, normally by the same token, the importance of strategic planning for an organisation cannot be stressed enough. The strategic plan acts as a purpose for which the business seizes to exist; it highlights aims and objectives which need to be fulfilled by all the members of staff in order for the company to achieve both its short and long term objectives.